Lead Management Solutions for small business

• Build any number of customer enquiry web forms without any programming.
• Easily add your web forms to a web page hosted at Online Business Console or any other hosting company.
• Use customizable business workflow's to setup notifications via email or SMS when customers enquire.
• Use the Customer Report Generator to dice and slice your customer database.

Integrated Customer Database:

• Grow your customer data-based every time your customers enquire or interact with your website.
• Keep a history of all past customer enquiries.
• Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only).
• Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only).
• View on a per customer basis details on every action they've taken on your site.
• Customize and extend the Customer Database to suit your business (All-in-One solution only).

Web Form Builder:

• Build customer inquiry web forms without any programming.
• Add any number of custom fields to your web form to suit your business.
• Automatically captures and populates every inquiry in your customer database.
• Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified. via email and/or SMS.
• Report on web form submissions including custom fields and easily export to Microsoft Excel.
• Allow customers to upload files within web forms.
• Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only).
• Allow refer-a-friend functionality within web forms.
• Add Image Verification to web forms to stop spam submissions by bots.
• Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only).
• Automatically subscribe customer to a Secure Zone upon submission of a web form.
• Easily add web form to any web page hosted at GB or elsewhere.
• Customize the landing page customers see after submitting an inquiry.
• Customize auto responder email sent to customers after they make an inquiry.

Lead Management Reporting:

• Sophisticated customer reporting framework.
• Filter on any system or custom field.
• Save any report and run later.
• Export any report to Microsoft Excel for further analysis.

Web Apps:

• A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-click approach.
• Create any number of web apps (web applications).
• Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth.
• Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
• Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
• Make any web app item secure.
• Easily share and syndicate any web app items using RSS.
• Allow customers to submit comments on any web app item.
• Report on web apps and drill down to see item usage.
• For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file.

Bookings:

• Allow customers to book into events.
• Automatically manage capacity.
• Use inbuilt follow-ups framework to remind attendees of upcoming events.
• Collect payments with bookings.
• Customize the landing page customers see after booking.
• Customize auto responder email sent to customers after they make a booking.
• Sophisticated customer report generator to allow to generate and save booking-related reports.

POP Email:

• POP3 email. Use with Outlook, Thunderbird or any other popular email program.
• Web mail interface.
• Unlimited Aliases for each mailbox.
• Catch-all address.
• Out of Office Auto Responder.
• Mail Forwarding .

SEO:

• Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines.
• Search engine feed also includes every catalogues and products (eCommerce only).
• Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only).

Accessibility:

• Web-based Admin.
• FTP.
• Import / Export options.
• Work directly inside Dreamweaver using our plugin Triangle.
• Extensive Web Services framework.

Administrative Tools:

• Easily add and manage Users and Roles.
• Customize granular permission levels for a role.
• Create your corporate taxonomy and assign content to various categories for easier publishing.
• Customize and extend the Customer Database to suit your business (All-in-One solution only).

Business Workflow Engine:

• Create and Build Business Workflow's to automate follow-up.
• Create single or multi-step workflow's.
• Be notified via Email or SMS.
• Set SLA's (Service Level Agreements).
• Set duration and reminders for every step of the workflow.
• Set escalation rules.
• Setup 3rd party notifications to notify customers as you internally progress through a workflow.
• Apply workflow's to customer inquiries, orders, bookings as well as for content approval.